Return Policy
At Explore Central Texas, we are committed to ensuring customer satisfaction. Please review our return and refund policy carefully.
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Digital Downloads
All digital products, such as eBooks, software, or downloadable content, are non-refundable once they have been successfully downloaded or accessed.
Exceptions:
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If you encounter technical issues preventing access to the download, please contact us at info@explorecentraltx.com within 7 days of purchase. We will assist with troubleshooting or provide a replacement file.
Please Note:
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We cannot issue refunds for change of mind after a digital product has been downloaded.
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Be sure to review all product descriptions and details before completing your purchase.
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Physical Merchandise
For all physical merchandise, we offer a 30-day return policy from the date of delivery. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
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The item must be unused and in the same condition as when you received it.
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It must be in the original packaging.
Return Process:
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To initiate a return, please email us at info@explorecentraltx.com with your order number and details of the item you'd like to return.
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Once your return is approved, we will provide a return shipping address.
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You are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds:
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Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
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Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
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Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address] with details and pictures of the damage.
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Non-Returnable Items
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Sale items
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Gift cards
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Custom or personalized items
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Late or Missing Refunds
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If you haven’t received a refund yet, please check your bank account or credit card company, as refunds may take some time to officially post.
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If you've done this and still have not received your refund, please contact us at [your email address].